Terms & Conditions


Tickets should not be resold or attempted to be resold and doing so is grounds for ticket cancellation without refund or compensation.

Bookings may be cancelled and refunded within 14 days of purchase if the request is made more than 14 days prior to the festival date.  Payment will not be refunded in any other circumstances.

Valid tickets or ticket codes are only accepted at entry.
If we suspect a ticket/ticket code may not belong to you we may ask you to prove your identity or quote details from the original booking.

Tickets are exchanged for access wristbands on first entry into the festival. Each member of the audience must be wearing a valid wristband at all times during the event. We cannot be held liable for any tickets/wristbands which are lost or stolen.

It is the responsibility of the ticket purchaser to ensure booking details and tickets are correct as mistakes cannot always be rectified.

In the event of the festival advertised on the ticket having to be abandoned during the event (for any reason) the festival will deemed to have been held and no refunds will be possible.

Ponte Rocks accepts no responsibility for any personal property lost, damaged or stolen.

Once a booking has been made the ticket quantities cannot be changed. We cannot part cancel/refund bookings and a new ticket purchase would be necessary if more tickets are required.

All audience members consent to audio/visual recording of the festival for publicity purposes.

If the event is cancelled prior to the event starting Ponte Rocks will automatically refund tickets booked from the website (online bookings) back to the payment card used in the original transaction.

To refuse entry to or remove any persons from the festival.

For security to search and “pat-down” a person and their belongings on entry to the festival, including searching of bags.

Make changes to the schedule due to unforeseen/unavoidable circumstances.

Cancel the festival for reasons beyond our control without notice and without liability to pay any person compensation or damage whatsoever.

Abandon the festival during the festival times due to unforeseen circumstances without liability to pay any person compensation or ticket refunds.


Ponte Rocks cannot be responsible for the language, including swear words, used by band members during their performances.

Ponte Rocks operate a zero tolerance policy to drugs and dangerous behaviour.

Strobe and flashing lights may be used during the performances.

Smoking or vaping is only permitted in the outdoor areas.

No purchasing of alcohol for consumption by minors or distribution to minors.

Other than one sealed 500ml bottle of water, no alcohol, soft drinks or food may be brought into the festival (bags will be checked). Certain exemptions apply.

Dangerous behaviour will not be tolerated.

Loud music can damage ears. Please don't stand directly in front of the speakers.

The food traders cannot guarantee to cater for all special dietary requirements, lifestyle choices (vegan etc) or those with allergies or food intolerances. You are able to leave the festival and cater for you needs outside of the festival.

No pets of any type are allowed into the festival.

Quick Links & Contact

Email: info@ponte-rocks.co.uk
Tel. 01977 790145
For all noise or parking related issues, please use the number below:
Please Note: This number is only active during event hours.
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